Privacy Policy

1. Who we are

Aspiro Living operates a premium girls paying-guest (PG) residence in Karol Bagh, New Delhi. This Privacy Policy explains how we handle personal information when you use aspiroliving.com, contact us by phone or messaging apps, or apply to stay with us.

2. Information we collect

Depending on whether you are browsing, enquiring, or becoming a resident, we may collect:

• Contact & identity: name, phone number, email address, city of origin, date of birth, photograph, and government-issued ID details needed for verification and police/local compliance where applicable.
• Booking & billing: move-in dates, room preferences, rent and deposit records, UPI/bank references, and invoices shared with you or your guardian.
• On-site & safety: access logs from secure entry systems, CCTV footage in common areas as permitted by law, incident notes related to safety or discipline, and maintenance requests tied to your room.
• Technical data: IP address, device type, browser version, and basic analytics about pages viewed when you use our website.

3. How we use your information

We use personal data only for legitimate PG operations and service improvement, including to:

• Respond to tour requests, waitlists, and admissions questions.
• Prepare agreements, receipts, and internal resident records.
• Keep residents safe (access control, emergency contact, incident follow-up).
• Coordinate meals, housekeeping, laundry, and maintenance.
• Meet legal, tax, and regulatory obligations.
• Analyse aggregated website traffic to improve content and performance.

4. Sharing of information

We do not sell your personal information. We may share limited data with payment processors, accounting partners, legal counsel, or government agencies when required. Vendors who support our website or property systems may process data under confidentiality and only on our instructions.

5. CCTV & on-campus safety

Common areas may be monitored by CCTV to deter misconduct and support investigations when permitted by law. Recording policies are communicated at the property. Residents should not expect privacy in shared corridors, lobbies, or other non-private spaces covered by cameras.

6. Data retention

We retain resident and financial records for as long as needed to operate the PG, honour legal retention periods, and resolve disputes. Marketing enquiries may be retained for a shorter window unless you ask us to delete earlier and we have no overriding obligation to keep them.

7. Your choices

You may request access, correction, or deletion of certain personal data where applicable law allows. Because identity verification is important in a shared residence, some requests may require supporting documents. You may opt out of non-essential marketing messages at any time.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal data. No method of storage or transmission is completely secure; please protect your own devices, passwords, and OTPs when interacting with us online.

9. Updates

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date where material changes occur. Continued use of our services after updates means you acknowledge the revised policy.

10. Contact

Questions about this policy or your data may be sent to hello@aspiroliving.com or through the contact details listed on our website.